Web Documents Generated too Big
If the web-generated permit or license documents are coming out too big and/or with the wrong fonts, it means that the template was saved without embedded fonts, and the user's browser is filling it in with its default font. (See example below.)
To save a Word document with embedded fonts, go to the File tab and choose Options. In the Options pop-up, select Save from the sidebar menu, and check "Embed fonts in the file" near the bottom of the window. This should solve the problem.