Primary versus Secondary Email Addresses on Contacts

Contacts can have multiple email addresses on their contact record, which can be useful for notification purposes. The Primary Email address will show up under their main contact information. Additionally, it will be marked with a green check in the Phones tab of their contact record:

Any secondary emails will also show up in the Phones tab, but with a gray check instead of green.

Practically speaking, the only difference between the primary and secondary email address is that only the primary email address will show up when an email is manually sent via the Journal tab:

However, if you complete an event and are asked if you would like to Notify Applicant, all email addresses associated with the Contacts on the case will show up:

Likewise, if you send an Inspection Report, all email addresses will be included as an option for the notification: